Terms and Conditions
Terms of Service
Description of Services
We make various services available on this site including, but not limited to, WordPress maintenance, and other like services. You are responsible for providing, at your own expense, all equipment necessary to use the services, including a computer, modem, and Internet access (including payment of all fees associated with such access).
The User is engaging to us as an independent contractor for the specific task of running a regular maintenance, publishing and backup plan for the User’s WordPress website (the “Website”).
As part of this authorization, the User agrees to provide to us with access to the following:
FTP access username and password.
Access to the website’s hosting account.
Database user and password.
Username and password for a user with administrator access to WordPress interface.
API or account access for updating of premium plugins, frameworks and themes. Eg. Themeforest API.
The User also agrees to allow to us to install any plugins into their WordPress website as required by to us to provide the contracted services.
Official updates and communication with the User will be made via email and monthly newsletters.
What Is Included In This Agreement (The Services)
Backup & Restore (Service Specifics).
Maintenance (Service Specifics).
Publishing (Service Specifics).
The Backup & Restore Services of this Agreement (Service Specifics)
An SSL Certificate (Service Specifics).
A Github Repository (Service Specifics).
CDN (Service Specifics).
Website Caching (Service Specifics).
Backup and Restore Overview
Secure backups of your entire website depending of the service agreed. We back up everything required (Site files and Database) to restore your website in full.
If your site crashes, we get it back online as quickly as possible.
What Is NOT Included In This Agreement
The backups of your entire website and database will depend on the service agreed.
The Backup versions are stored on a secure off-site server; we only keep the last complete version of the site stored.
Maximum total file size for entire website and database is 10GB.
If a crash or malware issue occurs at any time while the plan is active, we will work to get the User website back online as quickly as possible.
It is the responsibility of the User to keep their contact details current via the User Account page.
Please note: In the event of a crash, we will take every reasonable measure to ensure that your site is back online as soon as possible. There is no guarantee on how quickly we will have your website back online because every situation is different. In most cases, we have a website back online within 24 hours of the crash occurring.
The Maintenance Services and WordPress Update of this Agreement
Maintenance services are completed by to us once every month. You will be notified by email once monthly maintenance has been completed.
A Geekbears plan is designed to maintain a User website in its current stable condition.