Terms and Conditions

Terms of Service

User’s Acknowledgment and Acceptance of Terms

Geekbears (“Us” or “We”) provides the geekbears.com website and various related services (collectively, the “site”) to you, the user, subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the “Terms of Use”), as well as any other written agreement between us and you. In addition, when using particular services or materials on this site, users shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms of Use. All such guidelines or rules are hereby incorporated by reference into these Terms of Use.
BY USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT WISH TO BE BOUND BY THE THESE TERMS OF USE, PLEASE EXIT THE SITE NOW. YOUR REMEDY FOR DISSATISFACTION WITH THIS SITE, OR ANY PRODUCTS, SERVICES, CONTENT, OR OTHER INFORMATION AVAILABLE ON OR THROUGH THIS SITE, IS TO STOP USING THE SITE AND/OR THOSE PARTICULAR PRODUCTS OR SERVICES. YOUR AGREEMENT WITH US REGARDING COMPLIANCE WITH THESE TERMS OF USE BECOMES EFFECTIVE IMMEDIATELY UPON COMMENCEMENT OF YOUR USE OF THIS SITE.
These Terms of Use are effective as of May 1 2018. We expressly reserve the right to change these Terms of Use from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this site and these Terms of Use from time to time and to familiarize yourself with any modifications. Your continued use of this site and services after such modifications will constitute acknowledgement of the modified Terms of Use and agreement to abide and be bound by the modified Terms of Use.
As used in these Terms of Use, references to our “Affiliates” include our owners, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, and advertisers, and includes (without limitation) all parties involved in creating, producing, and/or delivering this site and/or its contents.

Description of Services

We make various services available on this site including, but not limited to, WordPress maintenance, and other like services. You are responsible for providing, at your own expense, all equipment necessary to use the services, including a computer, modem, and Internet access (including payment of all fees associated with such access).


We reserve the sole right to either modify or discontinue the site, including any of the sites features, at any time with or without notice to you. We will not be liable to you or any third party should we exercise such right. Any new features that augment or enhance the then-current services on this site shall also be subject to these Terms of Use.

Authorization

The User is engaging to us as an independent contractor for the specific task of running a regular maintenance, publishing and backup plan for the User’s WordPress website (the “Website”).
As part of this authorization, the User agrees to provide to us with access to the following:
FTP access username and password.
Access to the website’s hosting account.
Database user and password.
Username and password for a user with administrator access to WordPress interface.
API or account access for updating of premium plugins, frameworks and themes. Eg. Themeforest API.
The User also agrees to allow to us to install any plugins into their WordPress website as required by to us to provide the contracted services.
Official updates and communication with the User will be made via email and monthly newsletters.

What Is Included In This Agreement (The Services)

Backup & Restore (Service Specifics).
Maintenance (Service Specifics).
Security
Publishing (Service Specifics).
Support
The Backup & Restore Services of this Agreement (Service Specifics)
An SSL Certificate (Service Specifics).
A Github Repository (Service Specifics).
CDN (Service Specifics).
Website Caching (Service Specifics).

Backup and Restore Overview

Secure backups of your entire website depending of the service agreed. We back up everything required (Site files and Database) to restore your website in full.
If your site crashes, we get it back online as quickly as possible.

What Is NOT Included In This Agreement

The backups of your entire website and database will depend on the service agreed.
The Backup versions are stored on a secure off-site server; we only keep the last complete version of the site stored.
Maximum total file size for entire website and database is 10GB.
If a crash or malware issue occurs at any time while the plan is active, we will work to get the User website back online as quickly as possible.
It is the responsibility of the User to keep their contact details current via the User Account page.
Please note: In the event of a crash, we will take every reasonable measure to ensure that your site is back online as soon as possible. There is no guarantee on how quickly we will have your website back online because every situation is different. In most cases, we have a website back online within 24 hours of the crash occurring.

The Maintenance Services and WordPress Update of this Agreement

Maintenance services are completed by to us once every month. You will be notified by email once monthly maintenance has been completed.
A Geekbears plan is designed to maintain a User website in its current stable condition.